Shipping policy

Shipping Policy – Muted Merch

Thank you for shopping with Muted Merch! We’re proud to offer high-quality, made-to-order products that are crafted with care. Because each item is produced just for you, our shipping times may vary slightly, however it's worth the wait.

Made-to-Order Production

All of our products are made to order. That means once your purchase is confirmed, we begin production specifically for your item. This approach reduces waste and ensures you receive a freshly produced product just for you, not something that’s been sitting in a warehouse.

Processing & Fulfillment Time

Typical processing times range from 2–7 business days depending on the product type, design, and current order volume. Some items may take longer to produce during peak times or due to supplier delays. You'll receive an email with tracking information as soon as your item ships.

Shipping Times

Shipping timelines depend on the destination and carrier used, but general estimates are:
- USA: 3–7 business days after fulfillment
- International: 7–21 business days depending on customs and local carriers

Please note that delivery time is not guaranteed, and actual transit may vary. While we partner with reliable suppliers and shipping services to ensure fast delivery, once a package leaves our facility, we have limited control over carrier delays. And of course weather or any other national disruption to the delivery.

Tracking Your Order

Once your order ships, you’ll receive an email with a tracking link. Please allow 24–48 hours for tracking updates to appear. If you haven’t received a tracking number after 3-5 business days, feel free to contact us.

Delivery Issues

If your order is marked as delivered but you haven't received it:
- Double-check with neighbors or household members, if an apartment, other apartment units similar to your number.
- Wait 24 hours, as some carriers unfortunately have been known to mark packages delivered early.
- Contact us if it still hasn’t arrived, and we’ll do our best to help

International Orders & Customs

International shipments may be subject to duties, taxes, and import fees based on your country’s regulations. These charges are not included in the item price or shipping cost and are the customer’s responsibility.

Questions?

We’re here to help. Contact us any time with questions or concerns about your order.